Housing Trust – External Communications Coordinator


Published: 18 October 2019

Reference: BCHS650
Location: Cheshire
Salary: £18-24K

My client is a housing trust that is looking for an external Communications Coordinator to join their marketing team. The role will play a major part in the delivery of the external communication strategy.



  • Work with internal stakeholders to manage and update the external communication content framework, identify and co-ordinate opportunities for external campaign activity.
  • Assist in the digital marketing across a variety of digital & social media channels.
  • To jointly run (with the wider comms team) the Trusts social media channels in order to increase engagements and promote the Trust’s work and services.
  • Proactively keep abreast of latest digital & social media consumer trends and identify where they can be applied to Trust’s digital offer.
  • Sourcing & creating visual content (video, images, infographics) for all external communication channels.
  • Working to segment customer / audiences to ensure external content is relevant and timely for each group.
  • To be the web & customer portal owner for the Trust; ensuring website is kept timely and updated, helping the software development team deliver functional improvements across the website & portal under the Trust’s brand
  • Assist in reporting on performance of external comms campaigns across social and digital channels
  • Support colleagues from across the organisation to develop marketing materials for their own projects, including copy-writing, editing and liaising with designers to produce materials
  • Production & campaign management of yearly annual report to customers and stakeholders.
  • Production and campaign management of the regular external customer magazine.




  • Relevant experience of marketing and communications, ideally from within the
    third sector
  • Excellent working knowledge in using social media channels such as Facebook, Twitter & Instagram,
  • Excellent written and verbal communication skills with the ability to communicate and build effective relationships with a diverse range of internal stakeholders and customers
  • The ability to plan for, adapt to and work with a variety of situations, individuals and groups
  • A positive attitude to change and the ability to identify opportunities to improve performance
  • Experience of using a social media management software including analysing and production of reports across campaigns and channels.
  • Experience of using Mailchimp to produce newsletters
  • Experience of video production and using multimedia within social media platforms
  • Driving license and access to a vehicle
Apply Now

Apply Fields with (*) denote required field

To apply for this role, please fill out the details below. Please note that, due to the high number of applications we receive, we cannot always respond to unsuccessful candidates. Please ensure that your CV is a .doc or .PDF file. If you experience any problems, please email Helen@blackcherryrecruitment.co.uk