Housing Trust – External Communications Coordinator

 

Published: 18 October 2019

Reference: BCHS650
Location: Cheshire
Salary: £18-24K

My client is a housing trust that is looking for an external Communications Coordinator to join their marketing team. The role will play a major part in the delivery of the external communication strategy.

 

Responsibilities

  • Work with internal stakeholders to manage and update the external communication content framework, identify and co-ordinate opportunities for external campaign activity.
  • Assist in the digital marketing across a variety of digital & social media channels.
  • To jointly run (with the wider comms team) the Trusts social media channels in order to increase engagements and promote the Trust’s work and services.
  • Proactively keep abreast of latest digital & social media consumer trends and identify where they can be applied to Trust’s digital offer.
  • Sourcing & creating visual content (video, images, infographics) for all external communication channels.
  • Working to segment customer / audiences to ensure external content is relevant and timely for each group.
  • To be the web & customer portal owner for the Trust; ensuring website is kept timely and updated, helping the software development team deliver functional improvements across the website & portal under the Trust’s brand
  • Assist in reporting on performance of external comms campaigns across social and digital channels
  • Support colleagues from across the organisation to develop marketing materials for their own projects, including copy-writing, editing and liaising with designers to produce materials
  • Production & campaign management of yearly annual report to customers and stakeholders.
  • Production and campaign management of the regular external customer magazine.

 

Competencies

 

  • Relevant experience of marketing and communications, ideally from within the
    third sector
  • Excellent working knowledge in using social media channels such as Facebook, Twitter & Instagram,
  • Excellent written and verbal communication skills with the ability to communicate and build effective relationships with a diverse range of internal stakeholders and customers
  • The ability to plan for, adapt to and work with a variety of situations, individuals and groups
  • A positive attitude to change and the ability to identify opportunities to improve performance
  • Experience of using a social media management software including analysing and production of reports across campaigns and channels.
  • Experience of using Mailchimp to produce newsletters
  • Experience of video production and using multimedia within social media platforms
  • Driving license and access to a vehicle
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